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Privacy Policy

Privacy Policy

At Three Chords & The Vine, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing and in the interests of transparency, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

So, put the kettle on, grab a coffee and read on.

 

Types of data we collect

 

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.​

You’ll find more detailed information on what cookies we use on our site, and how to disable these included in our Cookie Policy.

 

Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection manager.

 

Ticketing Data

When you purchase a ticket (or tickets) to an event your name, email and contact number (if provided) will be stored within our booking system. Please be assured that we do not share your personal details with any other company without your consent.

 

Third Parties

Unless required to do so legally, we will not disclose your personal data to any other third party.

 

Links to External Websites and Sponsored Links

In the interests of providing engaging and relevant material on our website, links may be included which take you to external sites. The inclusion of such links shouldn’t be seen as an endorsement of products of services provided by companies other than Three Chords & The Vine Ltd.
When you choose to click on an external link, take time to check their policies before handing over your personal data. We cannot be held liable for any damages or implications caused by visiting any external links mentioned, or for responsibility or liabilities for external policies.

 

How we use the information you give us…

 

The information you give to us helps us ensure our website is presented to you in the most relevant and effective manner.
It ensures we can provide you with the necessary information to decide whether or not you want to work with us.

It allows us to fulfil contractual agreements and contact you about services and products that we think will be of interest to you, which may be similar to those you have purchased, or expressed an interest in before.
We may also use the information to notify you of when our services or products change.

 

How we use the information we collect from you…

 

We use this information to ensure our website works effectively to give you an experience more suited to your interests.
The data we collect also allows you to use the more interactive elements of our site, such as our members only area.
We use this data to recommend products and services which you may find interesting.

 

​Access to your personal information

 

You are entitled to view, amend, or delete the personal information that we hold.

Email your request marked FAO the Data Protection Manager in the subject line to:
hello@threechordsandthevine.co.uk

 

​You can also write to us at:
The Data Protection Manager
C/O Woodglade Consulting Ltd
43 Temple Row
B2 5LS

 

Retaining and deleting your data

 

​Rest assured we won’t keep your personal data for longer than is necessary.
We keep personal data which is provided for the provision of our services, for example, as part of our coaching/consultancy contract for a period of five years after our contract has ended. This data is then deleted from our systems.
Data is stored on a password encrypted computer and stored in a cloud-based system which is fully GDPR compliant.
We may also need to retain or release your data in compliance with our legal obligations.

 

What to do if you’re unhappy

 

You can make a complaint to The Information Commissioner via the helpline
0303 123 1113
or via the ICO website

 

How often do we review our privacy policy?

We review our policy at a minimum annually.
Our next review is due in December 2019

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